If you have a complaint or suggestion, we welcome your comments.

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At MACS we endeavour to ensure all our client's needs are met. We operate an open door policy as part of our quality management procedures.

 

If you wish to discuss any concerns or suggestions, we ask that you bring them in the first instance to the Project Management Team.

 

If you are still concerned and wish to make a formal complaint, or suggestion we would be grateful if you could complete the online form below:

Complaint and Suggestions Form

 

 

What will happen next?

 

We will listen to what you have to say and discuss your concerns with the Project Management Team. If we can answer your point straight away we will do so.

 

If we require to take more time we will advise you of this in writing and give a period of time to allow us to reply; this is no later than 10 days after your request.

 

If any action is appropriate, we will take the necessary action. If you wish to take your concern further you may contact The Care Inspectorate